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Frequently Asked Questions

Have questions about purchasing some of our furniture? We're happy to help!

Discounts, Sales & Special Pricing

Are your prices negotiable?

No, because our prices are already so good! We do offer sales ever so often - on holidays, for instance. You can find out about them by signing up for our newsletter

Can you honor this lower price or special I found on a similar set elsewhere?

Please send us an inquiry with the attached price and product information to hello@housym.com and we’ll be happy to consider it. Keep in mind that our prices are already very low in comparison to other furniture of this quality - what you might be thinking is similar may not be at all!

 

Custom Orders

Can I order a customized set using pieces from your complete sets?

You can certainly customize a set, or build one from scratch. Keep in mind, it is more cost effective to order a complete set than make one using individual pieces.

 

General Purchasing Questions

Can I order a customized set using pieces from your complete sets?

You can certainly customize a set, or build one from scratch. Keep in mind, it is more cost effective to order a complete set than make one using individual pieces.

Why is your furniture so well priced?

We started Housym because we saw that there was huge demand for well priced, well made outdoor furniture - places like Restoration Hardware and Pottery Barn have huge overhead, so when you purchase from them you’re subsidizing the cost of their stores, glossy catalogs and big marketing budget. With us, you're just paying for the product.

 

Maintenance

Can I leave the set out in the snow?

Yes, the set can be left out in the snow, but we suggest covering the set with a  waterproof cover in extreme winter conditions.

Can I leave the set out in the rain?

Yes, the set can be left out in the rain. We suggest covering the set with a waterproof cover in extreme winter conditions.

Should I take the frames inside when the furniture is not being used?

No, you can leave the frames out year round. They can also be covered, along with the cushions and pillows, by using a waterproof cover.

Should I take the cushions and pillows inside when the furniture is not being used?

You certainly can, but you can also leave them outside, or better yet - use a waterproof cover! The materials we use are designed to be utilized and to last in all weather conditions - but covering the set will keep things fresh and clean!